Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
HeatRevive will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the HeatRevive guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact heatrevive@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Exchanges
For all returns of exchanges please contact heatrevive@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this timeframe, please send us an email at heatrevive@gmail.com and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team heatrevive@gmail.com
If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at heatrevive@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
FAQ
Products
Yes! The combination of massage, heat therapy, and red light therapy can improve circulation, break down fat deposits, and smooth the appearance of cellulite over time.
Red light therapy stimulates collagen production and improves blood flow, helping to firm skin and reduce the visible signs of cellulite.
Results vary, but with consistent use 5-7 times a week, you may start to notice smoother skin and reduced dimpling in as little as 4-6 weeks.
For optimal results, we recommend using the Revive Roller for 10-15 minutes per targeted area, 5-7 times per week. Consistency is key to experiencing benefits
Shipping
Standard shipping typically takes 7-14 business days.
It's free! We offer free worldwide shipping.
Once your order ships, you’ll receive a tracking number via email. Use it to track your delivery in real-time.
Returns
We accept returns within 30 days of purchase as long as the product is undamaged and in its original condition.
Simply contact heatrevive@gmail.com with your order number, and we’ll guide you through the return process.
Yes! The Revive Roller comes with a 1-year warranty that covers manufacturing defects.
If your roller has a defect within the 1-year warranty period, we’ll repair or replace it free of charge.
Payments
We accept major credit and debit cards, Shop, and other secure payment options available at checkout.
Yes! We use encrypted payment processing to ensure your information stays safe and secure.
Didn't find your answer?
Our customer service will be happy to help you. Email heatrevive@gmail.com